Frequently Asked Questions
Come on in for a free consultation with our design team. Just call us to book an appointment and we'll be happy to walk you through our product line in a way that suits your budget.
Frequently asked questions
We are located in Singapore.
We are closed during the weekends and public holidays.
Don't worry, you can rely on GiftHub to arrange for goods to be delivered right to your doorstep (subject to full payment).
Upon order confirmation, we require a 50% deposit. The balance payment is due after stock completion, before delivery.
Any return policy? While GiftHub takes every precaution to ensure the quality of our goods matches the design submitted, slight variations during production may occur. We are open to hearing your concerns.
You can place an order online directly from our website. For customisation, you can place your order with us via email or WhatsApp. Provide us with the estimated quantity for each item and the custom requirements. We will share an official quotation and invoice accordingly.
Typically, our standard production lead time is 7-10 working days (about 2 weeks), depending on quantity and stock availability. It's advisable to place an order at least 2 weeks in advance.
Yes, GiftHub provides delivery service overseas. Delivery rates will be quoted based on the delivery location and parcel weight.
Yes, GiftHub has a minimum order quantity for item production. Please contact our salesperson for more information.
Yes, you can discuss your inquiries with our salesperson, and we will arrange a sample accordingly.
Artwork should be in AI format or editable PDF file for printing adjustments and final drafting before GiftHub proceeds to mass production.